Return, Exchange, Store Credit & Refund Policy

Our Policy Approach

At Simply Whites, we carefully design and deliver premium white garments with attention to fabric, fit, finish, and presentation. Since white garments are sensitive to stains, handling marks, perfume, sweat, body odour, and trial misuse, we follow a fair but carefully controlled exchange-first policy.

Our policy is made to support genuine customers while also protecting the brand from misuse, worn-product returns, fake claims, and repeated exchange abuse.

By placing an order on www.simplywhites.com, the customer agrees to this Return, Exchange, Store Credit & Refund Policy.

Exchange-First Policy

Simply Whites does not offer open returns for change of mind, casual trial, style preference, personal dislike, or customer ordering mistakes.

Eligible readymade products may be considered for a one-time exchange or store credit, subject to inspection and approval.

Refunds are considered only in limited verified cases, such as:

Wrong product delivered
Damaged product delivered
Defective product delivered
Product unavailable after successful payment
Replacement, correction, exchange, or store credit is not possible after approval by Simply Whites

No Open Return Policy

Simply Whites does not accept general returns once the product has been delivered.

A product will not be accepted for return or refund due to:

Change of mind
Customer no longer needing the product
Customer not liking the style after delivery
Customer selecting the wrong size
Customer selecting the wrong product
Customer expecting a different shade of white due to screen/display variation
Customer preference change after receiving the product
Minor fabric texture, colour, shade, or finish variation due to lighting, photography, screen settings, fabric batch, or natural fabric behaviour
Delay caused by courier after dispatch, unless the shipment is officially declared lost by the courier partner

Eligible readymade products may still be considered for one-time exchange or store credit as per this policy.

Readymade Product Exchange Eligibility

Readymade products may be eligible for a one-time exchange if the exchange request is raised within 3 days from the date of delivery.

Exchange may be considered for:

Size issue
Fit issue
Approved product issue
Wrong product received
Damaged or defective product received

Exchange is subject to:

Availability of requested size/product
Inspection approval by Simply Whites
Customer following the correct exchange process
Product being returned in original eligible condition

Conditions for Exchange Approval

To qualify for exchange, the product must be:

Unused
Unworn
Unwashed
Unaltered
Stain-free
Sweat-mark free
Perfume-free
Body-odour free
Damage-free
With original tags intact
With original labels intact
With invoice/order proof
With original packaging, wherever possible

Products that show any sign of use, trial damage, washing, ironing damage, stain, smell, body odour, sweat mark, food mark, makeup mark, perfume mark, collar stain, cuff stain, torn tag, missing label, damaged packaging, or tampering will not be accepted for exchange.

Simply Whites reserves the right to reject any exchange request if the product fails inspection.

One-Time Exchange Only

Only one exchange is allowed per eligible order.

After one exchange is completed, no further exchange, return, refund, or store credit request will be accepted for the same order.

This rule is applied to prevent misuse and repeated exchange abuse.

Store Credit Option

If the requested exchange size or product is unavailable, Simply Whites may offer store credit instead of refund.

Store credit may be used for a future purchase on www.simplywhites.com.

Store credit is subject to approval and may be issued only after the returned product passes inspection.

Store credit is not transferable unless approved by Simply Whites.

Customized, Made-to-Measure, Altered & Special Order Products

Customized, made-to-measure, altered, or specially ordered products are not eligible for return, exchange, cancellation, or refund, except in verified cases of wrong product, damaged product, defective product, or clear error from Simply Whites.

This includes:

Made-to-measure white shirts
Customized white shirts
Altered readymade shirts
White Jodhpuri suits
White kurta-pajama
White achkan
White sherwani
Any garment made according to customer measurement
Any garment altered according to customer instruction
Any fabric, style, fit, collar, cuff, length, or design selected by the customer
Any special order made on customer request

These products are made specially for the customer and cannot be resold.

Custom Order Correction Policy

If there is an issue in a customized, altered, or made-to-measure product due to an error from Simply Whites, the brand may offer one of the following solutions:

Alteration
Correction
Repair
Replacement
Store credit
Refund only if correction or replacement is not possible

If the issue is due to incorrect measurements, wrong information, wrong body details, wrong style selection, wrong fabric choice, or preference change provided by the customer, the product will not be eligible for return, exchange, or refund.

For custom products, minor fitting adjustments may be part of the tailoring process and will not automatically qualify for refund.

Damaged, Defective or Wrong Product Delivered

If the customer receives a damaged, defective, or wrong product, the customer must contact Simply Whites within 24 hours of delivery.

The customer should provide:

Order number
Clear photos of the product
Clear photos of the packaging
Clear photos of the issue
Opening video, wherever possible
Description of the issue

An opening video is strongly recommended for wrong, damaged, defective, or missing item claims. If adequate proof is not provided, the claim may be delayed or rejected after review.

Once the claim is verified and approved, Simply Whites may offer:

Replacement
Exchange
Correction
Repair
Store credit
Refund, only if the above solutions are not possible

For approved wrong, damaged, or defective product cases, Simply Whites will bear the shipping responsibility wherever courier service is available.

Products Not Eligible for Exchange, Store Credit or Refund

The following products will not be accepted:

Used products
Worn products
Washed products
Iron-damaged products
Products without tags
Products without invoice/order proof
Products with stains, sweat marks, perfume smell, body odour, makeup marks, food marks, collar marks, cuff marks, or visible use
Products damaged after delivery
Products altered after delivery
Customized products, except approved brand-error cases
Made-to-measure products, except approved brand-error cases
Special order products, except approved brand-error cases
Products reported after the permitted time window
Products purchased under clearance sale or final sale, if marked non-exchangeable
Products where the customer refuses inspection process
Products returned without approval from Simply Whites

Exchange Shipping Charges

For normal size exchange or customer-requested exchange, the customer will bear return shipping charges.

The customer may be asked to self-ship the product to the registered business address or follow the reverse pickup process if available.

For verified wrong, damaged, or defective product cases, Simply Whites will bear shipping cost or arrange pickup wherever courier pickup is serviceable.

If reverse pickup is not available in the customer’s area, Simply Whites may request the customer to self-ship the product and may reimburse reasonable shipping cost after approval.

Refund Policy

Refunds are not provided for:

Change of mind
Size selection mistake
Style preference
Fabric preference change
Colour/shade expectation difference due to screen settings
Normal exchange cases
Customized product preference issue
Made-to-measure fitting issue caused by incorrect customer measurements
Courier delay after dispatch

Refunds will be considered only when:

Wrong product is delivered
Damaged product is delivered
Defective product is delivered
Product is unavailable after successful payment
Replacement, correction, exchange, or store credit is not possible

Approved refunds will be processed within 7 to 15 working days after approval.

Refunds will be made through the original payment method or any other suitable method decided by Simply Whites, depending on payment gateway and banking process.

Bank, payment gateway, card issuer, or UPI processing delays may be beyond the control of Simply Whites.

Inspection & Approval Rights

All exchange, store credit, correction, replacement, or refund requests are subject to inspection and approval by Simply Whites.

Simply Whites reserves the right to reject any claim that appears:

False
Incomplete
Delayed
Fraudulent
Repeated
Suspicious
Against the policy conditions
Not supported by proof
Related to a product that appears used, worn, washed, stained, altered, or damaged after delivery

The final decision after inspection will be made by Simply Whites, subject to applicable law. International Orders

International orders are generally not eligible for exchange due to shipping cost, customs process, import/export restrictions, and logistical limitations.

For international orders, any approved issue related to wrong, damaged, or defective product will be handled on a case-by-case basis.

International shipping charges, customs duty, import duty, local taxes, clearance charges, and destination-country charges are the customer’s responsibility.

How to Raise an Exchange or Issue Request

To request an exchange or report a wrong, damaged, or defective product, contact:

Email: info@simplywhites.com
WhatsApp: 9799653768
Support Hours: Monday to Saturday, 10:30 AM to 7:30 PM

The request must include:

Customer name
Order number
Product name
Reason for request
Photos/videos where applicable
Preferred exchange size/product, if applicable