1. Shipping Coverage
Simply Whites ships products within India and may offer international shipping to selected locations.Shipping availability depends on courier serviceability, order type, delivery location, and applicable restrictions.2. India ShippingSimply Whites offers free shipping in selected main cities and standard serviceable locations within India.Remote locations, difficult service areas, special courier zones, non-standard delivery areas, or locations with higher courier charges may attract additional shipping charges.Any additional shipping charges may be displayed at checkout or communicated to the customer before dispatch.3. Delivery Timeline in IndiaEstimated delivery timelines are:Readymade products: 5 to 7 working days
Customized / made-to-measure / altered products:
10 to 21 working daysThese timelines are estimates and may vary depending on:Product availabilityFabric availabilityCustomization workAlteration workCourier delaysRemote locationWeather conditionsPublic holidaysStrikesLockdownsOperational issuesForce majeure events4. International ShippingInternational shipping may be available for selected countries and locations.Estimated international delivery timeline is 12 to 25 working days, depending on country, courier service, customs clearance, and local delivery process.
For international orders, the customer will be responsible for:International shipping chargesCustoms dutyImport dutyLocal taxesDestination-country chargesClearance chargesAny additional charges imposed by courier, customs, or government authoritiesSimply Whites will not be responsible for delays caused by customs clearance or local authorities in the destination country.5. Courier PartnersSimply Whites may ship orders through Shiprocket, Delhivery, Blue Dart, or other reliable courier/logistics partners.
Courier partner selection will depend on serviceability, delivery address, order type, product size, and operational availability.6. Order Processing TimeReadymade orders are generally processed within 1 to 3 working days, subject to stock availability.Customized, altered, or made-to-measure orders require additional time for measurement confirmation, customization, production, alteration, finishing, quality check, and packing.Processing timelines may vary during wedding season, festive season, high-demand periods, or sale periods.7. Delivery AttemptsCustomers must provide complete and accurate shipping details.Simply Whites will not be responsible for delay, failed delivery, or return-to-origin caused by:Incorrect addressIncomplete addressWrong phone numberCustomer unavailableCustomer refusing deliveryLocked premisesRestricted delivery areaCourier unable to reach customerCustomer not responding to courier callsIf the shipment returns to Simply Whites due to customer-related reasons, re-shipping charges may be payable by the customer.8. Delivery DelaySimply Whites will make reasonable efforts to dispatch and deliver orders within the estimated timeline.Delivery dates are estimates and not guaranteed.Courier delay after dispatch does not automatically make the order eligible for cancellation or refund unless the shipment is officially declared lost or undeliverable by the courier partner.9. Order TrackingOnce the order is dispatched, tracking details may be shared through SMS, WhatsApp, email, or website account section, depending on the system available.Customers are responsible for tracking their shipment and coordinating with the courier partner for delivery, where required.